Didn’t receive response and order was completely messed up
Hi Akhvinder,
I'm sorry to hear that you were disappointed with your experience.
After receiving your order, I noticed that only the £3.50 personalisation service had been purchased and no bottle had been added to the basket. As this is quite unusual, I contacted you before dispatch to check whether this was intentional. Unfortunately, I didn't receive a response before the order was fulfilled, so the order was dispatched exactly as it had been placed.
When I later learned that you had intended to purchase a bottle, I offered a goodwill solution despite the order not including one.
Customer service is very important to us, which is why I took the extra step of contacting you before dispatch to avoid exactly this situation. I'm genuinely sorry that there was a misunderstanding and wish you all the best.
Paid for the 1-2 days delivery, it took 8 days to arrived
Hi Esther, I totally get why you were frustrated — you were expecting your order in a couple of days and it arrived much later. At the time I was away on a short break with my kids and sent your parcel out as soon as I got back, but I know that doesn’t change your experience.
What’s a real shame is I didn’t hear from you at the time — I’d have happily tried to make things right straight away. To only find out nearly four weeks later through a review is disappointing, especially as you’ve been such a loyal customer.
I am a one woman band and your support means a lot to me and I’d love the chance to show you the smoother service we usually pride ourselves on and that you're used to.
Kind regards,
Shim
Ordered, paid and delivered quickly and wrapped perfectly. Faultless transaction
I love this candle so much. I bought it as a gift but I ended up keeping it because the smell is so nice! Love that it's soy too so it will last longer.
Can't really notice the dent in the tin, I'd happily buy more like this :)
My grandson 8 willl love this beanie. It’s an original quality product- thank you